Refund policy

SATISFACTION GUARANTEE. We stand behind our products and recommendations. If you're not happy with your wine, beer, or cider kit, for any reason, we'll replace it or refund your money1.

PRICE MATCH GUARANTEE. We will match any advertised competitor price or promotion2. In the event of overlapping promotions, you will always be entitled to the better deal.
Return Policy

Items in their original packing and in original condition can be returned within 30 days.

Several types of goods are exempt from being returned. Perishable and refrigerated goods such as grains and hops cannot be returned. Additionally, we cannot accept refunds on gift cards.

To complete your return, we require proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

EXCHANGES

We will replace items that arrive defective or damaged. If you want to exchange it for the same item, send us an email at info@waterandwinetruro.ca and send your item to: 68 Robie Street Truro Nova Scotia CA B2N1L2.

SHIPPING

To return your product, mail or deliver your product to: 68 Robie Street Truro Nova Scotia CA B2N1L2

Shipping costs are non-refundable, unless you received damaged goods. If you receive a refund, the cost of shipping will be deducted from your refund.